Payment, Download & Refund Policy

1. Introduction

This Payment, Download & Refund Policy governs all purchases made through SkilaLMS, including WordPress plugin packages, digital downloads, setup services, and related products.

2. Accepted Payment Methods

SkilaLMS may support one or more payment methods depending on availability, including:

• Credit or debit cards.
• Electronic wallets.
• Instant payment services.
• Bank transfer or local payment options if enabled.
• Any other payment methods added later through approved payment providers.

3. Payment Process

• Payment must be completed before digital files are delivered.
• An order is not considered confirmed until the payment is successfully processed.
• Payments are processed through third-party payment providers.
• SkilaLMS may reject, cancel, or suspend suspicious or fraudulent transactions.

4. Digital Product Delivery

After successful checkout, customers may receive access to downloadable plugin files through:

• The order confirmation page.
• The customer account downloads area.
• Email confirmation containing download links.

5. Download Limits and Expiry

SkilaLMS may apply download limits, expiry periods, license limits, or access restrictions depending on the purchased plan. Customers are responsible for downloading and storing their purchased files securely.

6. Pricing, Fees, and Taxes

• Prices are displayed before checkout.
• Payment gateway or bank fees may apply depending on the payment method.
• Taxes, if applicable, may be shown during checkout.
• SkilaLMS may change prices at any time without affecting completed orders.

7. Refund Policy for Digital Products

Because SkilaLMS products are digital downloadable files, refunds are generally not available after successful download or access delivery, except in confirmed technical cases.

Refund requests may be considered if:

• The purchased file is not delivered due to a confirmed technical issue from our side.
• The download link does not work and the issue cannot be resolved.
• The product has a confirmed critical defect that prevents normal installation or use.

Refunds may not be available if:

• The customer changed their mind after purchase.
• The customer purchased the wrong product or plan.
• The issue is caused by incompatible hosting, theme, third-party plugin, or user modification.
• The product has already been downloaded and no verified technical fault exists.

8. Refund Processing Time

Refund requests are reviewed within a reasonable period. If approved, refunds are usually issued through the original payment method where possible. Processing may take approximately 7 to 21 business days depending on the payment provider.

9. Fraud Prevention

SkilaLMS may request identity or payment verification, suspend suspicious orders, cancel fraudulent transactions, or cooperate with relevant authorities or payment providers when required.

10. Support Before Refund

Before issuing a refund, SkilaLMS may attempt to resolve the technical issue through support, replacement files, updated versions, or installation guidance.